Comments on: Hawaii Med Quest Case Workers http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/ All about Hawaii Health Insurance: Medical, Dental, Med Quest Tue, 02 Nov 2010 17:56:50 +0000 http://wordpress.org/?v=abc hourly 1 By: rockwichu http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/comment-page-1/#comment-96 rockwichu Tue, 02 Nov 2010 17:56:50 +0000 http://www.hawaiihealthinsurance4u.com/?p=3#comment-96 Well hello there.Its been a little less than a year.I forgot about this post & stumbled upon it & read the comments again.I had to find a place to put my grandmother & got a referral from a neighbor to call the Kapolei medquest office.Bite me someone actually picked up the phone & gave me great advice.I was able to place grammy in a foster home,met with a worker at kapolei,actually the atmosphere there was so calming than the honolulu office.I said that to my worker & she said the two offices are totally different.I would recommend peoples to go to the kapolei office,but they only do nursinghomes,foster homes & fosterchildren cases there.While I was waiting to see my worker.The workers & the security guard was so polite to everyone that came into the office.At least this office knows what they doing & how to treat people.Havent tried your forum,maybe I will mosey on over there & read what you got. Well hello there.Its been a little less than a year.I forgot about this post & stumbled upon it & read the comments again.I had to find a place to put my grandmother & got a referral from a neighbor to call the Kapolei medquest office.Bite me someone actually picked up the phone & gave me great advice.I was able to place grammy in a foster home,met with a worker at kapolei,actually the atmosphere there was so calming than the honolulu office.I said that to my worker & she said the two offices are totally different.I would recommend peoples to go to the kapolei office,but they only do nursinghomes,foster homes & fosterchildren cases there.While I was waiting to see my worker.The workers & the security guard was so polite to everyone that came into the office.At least this office knows what they doing & how to treat people.Havent tried your forum,maybe I will mosey on over there & read what you got.

]]> By: rockwichu http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/comment-page-1/#comment-58 rockwichu Sat, 02 Jan 2010 06:02:28 +0000 http://www.hawaiihealthinsurance4u.com/?p=3#comment-58 I will update you since my last post to your site.I think your site is great as there is so much to read in many diff.areas,maybe should try to consolidate it or something.Looks like the Quest office downsized alot & my last worker from my last post is not there any longer,but was told he moved to another office in the welfare.I keep having to talk to so many diff workers, I cant keep track of them all cause they all sound like passing the buck.They did make some changes in the lobby,seems okay,but they cut their public hours & one lady I sat next too (she was making disgusted sounds & talked w.her),said she was there the day before & waited 1.5hours only to be told come back tomorrow w/a medical emergency form & now she was waiting to be seen,said they couldnt find her application & to do another one,which she hesitated in doing again.Anyways,saw my worker,after waiting 45mints.all i was told is that the office is overwhelmed due to the layoffs of employees.hope that helps your readers.sounds like lingle's plan of consolidating is working & her true nature of privatizing becoming a reality in govt.hope obama's plan doesnt reck havoic.if govt having difficutly now,wait till that goes thru.i am sure more peiople will be flocking to quest I will update you since my last post to your site.I think your site is great as there is so much to read in many diff.areas,maybe should try to consolidate it or something.Looks like the Quest office downsized alot & my last worker from my last post is not there any longer,but was told he moved to another office in the welfare.I keep having to talk to so many diff workers, I cant keep track of them all cause they all sound like passing the buck.They did make some changes in the lobby,seems okay,but they cut their public hours & one lady I sat next too (she was making disgusted sounds & talked w.her),said she was there the day before & waited 1.5hours only to be told come back tomorrow w/a medical emergency form & now she was waiting to be seen,said they couldnt find her application & to do another one,which she hesitated in doing again.Anyways,saw my worker,after waiting 45mints.all i was told is that the office is overwhelmed due to the layoffs of employees.hope that helps your readers.sounds like lingle’s plan of consolidating is working & her true nature of privatizing becoming a reality in govt.hope obama’s plan doesnt reck havoic.if govt having difficutly now,wait till that goes thru.i am sure more peiople will be flocking to quest

]]> By: rockwichu http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/comment-page-1/#comment-54 rockwichu Mon, 02 Nov 2009 08:05:05 +0000 http://www.hawaiihealthinsurance4u.com/?p=3#comment-54 OMG,dont go to medquest the day after furlough.The rest of the state is there in their small lobby.My worker was horrible cause he was pressuring out.Why should I be talked down to when he no do his work for 3months I been waiting patiently.I go to the office cause the darn phone message so long & says no leave message call someplace else.i call the someplace else & they tell me to call my worker cause they dont want to tell me.I no get return phonecall so I go to the office,my mistake on the day after the furlough on the 1st week.I was hurt & embarrased leaving that place & this isnt how I am normaly treated.I definetly reported him & the supervisor called me to apologize & was going to talk to him,but like right thats going to happen.Seems odd to continue having someone there who doesnt want to be there.I hope hes on the the layoff list.Sorry,but I was very hurt leaving there. OMG,dont go to medquest the day after furlough.The rest of the state is there in their small lobby.My worker was horrible cause he was pressuring out.Why should I be talked down to when he no do his work for 3months I been waiting patiently.I go to the office cause the darn phone message so long & says no leave message call someplace else.i call the someplace else & they tell me to call my worker cause they dont want to tell me.I no get return phonecall so I go to the office,my mistake on the day after the furlough on the 1st week.I was hurt & embarrased leaving that place & this isnt how I am normaly treated.I definetly reported him & the supervisor called me to apologize & was going to talk to him,but like right thats going to happen.Seems odd to continue having someone there who doesnt want to be there.I hope hes on the the layoff list.Sorry,but I was very hurt leaving there.

]]> By: rockwichu http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/comment-page-1/#comment-48 rockwichu Fri, 07 Aug 2009 02:11:53 +0000 http://www.hawaiihealthinsurance4u.com/?p=3#comment-48 Has anyone recently spoke to their medquest worker? with all this layoff issues,my medquest worker has a new voicemessage.if i not calling for a specific reason,he not going to call me back.oh,i also got another new worker,which doesnt seem odd.i miss my old worker and had great communication with him.i did speak to my old worker not too long ago which was the time this whole layoff issue started.he was not happy and informed me that it may be his last time to speak with him, i didnt think anything of it.the news starting to get ugly about this whole state workers,i hope medquest isnt too much affected,cause i need them very much for medical purposes. Has anyone recently spoke to their medquest worker? with all this layoff issues,my medquest worker has a new voicemessage.if i not calling for a specific reason,he not going to call me back.oh,i also got another new worker,which doesnt seem odd.i miss my old worker and had great communication with him.i did speak to my old worker not too long ago which was the time this whole layoff issue started.he was not happy and informed me that it may be his last time to speak with him, i didnt think anything of it.the news starting to get ugly about this whole state workers,i hope medquest isnt too much affected,cause i need them very much for medical purposes.

]]> By: iluvmykids http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/comment-page-1/#comment-42 iluvmykids Fri, 29 May 2009 05:29:40 +0000 http://www.hawaiihealthinsurance4u.com/?p=3#comment-42 RE: healthinsurance4u I am a single parent with 4 children and Med-quest has been a blessing to my children for almost 15 years. I have had a number of workers there and some are nicer than others. As a matter of fact, Mrs. Lacuna was a worker of mine for a short time while she was assigned to my case. I must have spoken to her atleast 3 times during the time she was my worker and she was always very helpful. Amongst all of the workers that I have had (and I have had a lot), Mrs. Lacuna by far is the most experienced and the most reliable. I'm sorry you had a bad experience with the Med-quest workers but they are not as bad as you make them out to be. You may have been just an isolated case and I feel badly for you but based on what I have read, you may need to re-evaluate your attitude towards the Med-quest workers. You do not come across as a nice person and maybe that's why you are treated the way you have been. I hope things get better for you... take care and god bless. RE: healthinsurance4u
I am a single parent with 4 children and Med-quest has been a blessing to my children for almost 15 years. I have had a number of workers there and some are nicer than others. As a matter of fact, Mrs. Lacuna was a worker of mine for a short time while she was assigned to my case. I must have spoken to her atleast 3 times during the time she was my worker and she was always very helpful. Amongst all of the workers that I have had (and I have had a lot), Mrs. Lacuna by far is the most experienced and the most reliable. I’m sorry you had a bad experience with the Med-quest workers but they are not as bad as you make them out to be. You may have been just an isolated case and I feel badly for you but based on what I have read, you may need to re-evaluate your attitude towards the Med-quest workers. You do not come across as a nice person and maybe that’s why you are treated the way you have been. I hope things get better for you… take care and god bless.

]]> By: rockwichu http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/comment-page-1/#comment-41 rockwichu Sat, 23 May 2009 19:28:26 +0000 http://www.hawaiihealthinsurance4u.com/?p=3#comment-41 Hello,its been awhile since posting occured.I would just like to share a tidbit.I was at the office to see my worker to submit some papers to update my case and I was sitting at his desk discussing my case.The desks are quite small so I had to use my lap with a book to write stuff on.Well,another worker on the opposite side was cussing (F****),it sounded like it was a phone call but it was pretty loud.My worker was quite embarrassed but apologized to me for that.I have been to that office and kind of hear bad talking as I am walking with my worker but its none of my business, I guess they are extremely overworked with loss of patience.Just thought I would share. Hello,its been awhile since posting occured.I would just like to share a tidbit.I was at the office to see my worker to submit some papers to update my case and I was sitting at his desk discussing my case.The desks are quite small so I had to use my lap with a book to write stuff on.Well,another worker on the opposite side was cussing (F****),it sounded like it was a phone call but it was pretty loud.My worker was quite embarrassed but apologized to me for that.I have been to that office and kind of hear bad talking as I am walking with my worker but its none of my business, I guess they are extremely overworked with loss of patience.Just thought I would share.

]]> By: rockwichu http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/comment-page-1/#comment-37 rockwichu Sun, 01 Feb 2009 21:47:39 +0000 http://www.hawaiihealthinsurance4u.com/?p=3#comment-37 Its that time of year when I have to do my annual review.The line at the office was long as ususal,the girl in the front didnt know what I was talking about only gave me a slip of paper to fill out & see my worker.Maybe it was because she had so many people waiting in the line & wanted to pass me over to a more better qualified person.Admin...short note, you need more people in the front office who knows what the heck they doing.Anyways,my worker came out right away,spoke w.her got my medical up & running.I mentioned the lack of knowledge the girl in the front had,she said she would look into it but also mentioned they would be getting more help by means of the Governor granting private contractor to come in and take all the clerks jobs solely because they no come work or are incappable of doing such simple work. Good Luck to Medquest,hope the burden of QEXA not going to slump you folks down any further than you already are.Thank You, Mrs.Worker for all your continued dedication to me & my family. Its that time of year when I have to do my annual review.The line at the office was long as ususal,the girl in the front didnt know what I was talking about only gave me a slip of paper to fill out & see my worker.Maybe it was because she had so many people waiting in the line & wanted to pass me over to a more better qualified person.Admin…short note, you need more people in the front office who knows what the heck they doing.Anyways,my worker came out right away,spoke w.her got my medical up & running.I mentioned the lack of knowledge the girl in the front had,she said she would look into it but also mentioned they would be getting more help by means of the Governor granting private contractor to come in and take all the clerks jobs solely because they no come work or are incappable of doing such simple work. Good Luck to Medquest,hope the burden of QEXA not going to slump you folks down any further than you already are.Thank You, Mrs.Worker for all your continued dedication to me & my family.

]]> By: rockwichu http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/comment-page-1/#comment-33 rockwichu Fri, 12 Dec 2008 01:48:21 +0000 http://www.hawaiihealthinsurance4u.com/?p=3#comment-33 With so many employers cutting jobs more frequently,dont you think Medquest office will be enundated with clients applying for Medical? The new QEXA program published in the Honolulu Advertiser on 12/10/08 looks grim.Providers refusing to sign up with the (2)plans.This is going to be a mess & many people will be calling the Medquest office for assistance when this model starts in Feb.2009.My worker mentioned that they are understaffed & backlogged with work & you have to wait 3-6 months if you applied recently and with changes to happen when the QEXA program starts it may be more difficult to reach a worker at the QUEST office.With the job hiring freeze,they aint gonna get help,maybe privatization.Hmmm....wasnt Lingle all for privatization? My worker says its already begun but was mums on continuing the topic. With so many employers cutting jobs more frequently,dont you think Medquest office will be enundated with clients applying for Medical? The new QEXA program published in the Honolulu Advertiser on 12/10/08 looks grim.Providers refusing to sign up with the (2)plans.This is going to be a mess & many people will be calling the Medquest office for assistance when this model starts in Feb.2009.My worker mentioned that they are understaffed & backlogged with work & you have to wait 3-6 months if you applied recently and with changes to happen when the QEXA program starts it may be more difficult to reach a worker at the QUEST office.With the job hiring freeze,they aint gonna get help,maybe privatization.Hmmm….wasnt Lingle all for privatization? My worker says its already begun but was mums on continuing the topic.

]]> By: healthranker.com http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/comment-page-1/#comment-28 healthranker.com Wed, 03 Dec 2008 08:20:33 +0000 http://www.hawaiihealthinsurance4u.com/?p=3#comment-28 <strong>Hawaii Med Quest Case Workers...</strong> This is an article about the troubles of dealing with the Government Offices of the Medquest division in Hawaii. The article has over 15 comments with differing opinions about the Hawaii Med-Quest case workers.... Hawaii Med Quest Case Workers…

This is an article about the troubles of dealing with the Government Offices of the Medquest division in Hawaii. The article has over 15 comments with differing opinions about the Hawaii Med-Quest case workers….

]]> By: rockwichu http://www.hawaiihealthinsurance4u.com/2008/04/08/med-quest-case-workers/comment-page-1/#comment-19 rockwichu Mon, 01 Dec 2008 02:09:02 +0000 http://www.hawaiihealthinsurance4u.com/?p=3#comment-19 I agree about the patience issue.When is enough after you have done your part in calling everyone with still unresolved issues.I say take it up with Ms.Koller because all I hear from her advertisements are get FREE,get FREE,come to Medquest.It may be free,but it dont mean its going to be easy breezy.Patience has a price too and hearing from your situation,thats your price,shotty customer service to get your medical.Those workers can only do so much,and should not be blamed for the decisions the dpt.makes.Its like any other state office.No more enough people to accomodate the community who is told come on down,get your medical its free.Sometimes you cant get free & great customer service.Its unfortuanate of your story,but I am sure there are many other clients who have had better service.Bottom line,not enough workers to give the community the free service that is widely advertised,maybe they should put something in the byline in small lettering, "At your own risk and patience".All in all,take it to Koller and voice your opinion,nothing wrong with that but if more of the community speaks up,maybe they can get more help for those workers so they can give better service.In fact I dont remember it being this bad before.There were problems,but at least I knew exactly who to call and no run around stuff, nor did I have to wait so long for a return call or response. I agree about the patience issue.When is enough after you have done your part in calling everyone with still unresolved issues.I say take it up with Ms.Koller because all I hear from her advertisements are get FREE,get FREE,come to Medquest.It may be free,but it dont mean its going to be easy breezy.Patience has a price too and hearing from your situation,thats your price,shotty customer service to get your medical.Those workers can only do so much,and should not be blamed for the decisions the dpt.makes.Its like any other state office.No more enough people to accomodate the community who is told come on down,get your medical its free.Sometimes you cant get free & great customer service.Its unfortuanate of your story,but I am sure there are many other clients who have had better service.Bottom line,not enough workers to give the community the free service that is widely advertised,maybe they should put something in the byline in small lettering, “At your own risk and patience”.All in all,take it to Koller and voice your opinion,nothing wrong with that but if more of the community speaks up,maybe they can get more help for those workers so they can give better service.In fact I dont remember it being this bad before.There were problems,but at least I knew exactly who to call and no run around stuff, nor did I have to wait so long for a return call or response.

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