Hawaii Health Insurance Insider

Hawaii Med Quest Case Workers

My son has Hawaii Medquest Health insurance and HMSA as his carrier, and I had an issue, well actually i STILL have an issue that has spanned for about 10 months.  In that time I have gone through about 5 or 6 Medquest case workers.  The state of Hawaii health insurance system is messed up.  I hate repeating my business and situation to every person and it just becomes tiring and frustrating.

Anybody feel my pain?

Here’s an update.. Problem still unresolved from MID 2007!!!. Im getting pretty upset. My blog has now become visible on the search engines and I am going to mention all my case workers in the blog from now on.

The Last one that i can remember is Ms. Choi. I don’t know why they go by their last name only like school teachers, but they do. Anyway I got Ms. Choi’s number from the main line and Left 4 messages for her. This was in March I believe. She calls me back a 10 days after my first call and leaves me a voicemail telling me that she is not my case worker and gives me the number of Ms. Lakuna. Ms. Lakuna never answers her phone and her voicemail is always full. It took me a good 10 days again to get a first response. When i do, she too tells me that Im not her case worker but will help me get my case resolved. So i give her a whole bunch of info, call some numbers get things verified. This whole process goes on for awhile but then 3 weeks into helping me she calls me, and says “Ive been trying but this is taking up too much of my time. Im going to give you the number of your case worker, Ms. Poliken” Are you kidding me????? Okay so it’s been 2 weeks, ive called Ms. Poliken 3 times, but only left a message once. This is sooo stupid. Ill keep you posted on how many more workers i get tossed around to.